You may run into snags when you're doing the 13 Things. Don't worry about it! It's probably not you!

All computers are not created equally. You may not have a plug-in you need, or your computer may be kind of old or slow. Sometimes you won't be able to fix the problem yourself.

We understand that this may be frustrating.

If you have tech support at your library, ask them to help. If you don't have tech support, post a thread at the bottom of the page that's giving you trouble, explain the problem, and maybe someone here on this wiki can help.

If it just can't be fixed, that's ok! Just explain what happened when you're completing the exercise.